One of the things I really value in a company is good customer care. I would count this as providing what I have paid for, offering advice when possible and being polite. It doesn't really take a lot to make me happy. Yet sometimes I find myself not shopping in stores just because I feel uncomfortable with people, (Yay the joy of an anxiety disorder). However when it comes to Lush, I have never been made to feel awkward and, as my son often comments, I feel like I'm a part of their very happy family.